Digitec Galaxus Helpcenter
Where can I check the progress of my order?
How can I update my details?
How can I reset my password?
My vouchers and credit notes
Argh, I have several accounts. What shall I do?
How can I unsubscribe from the newsletter
Returns & refunds
My product is faulty. What do I do now?
Can I return a product, and if so, how?
When is the latest I can return a product?
Delivery & collection
How do I go about collecting an order?
What about heavy or bulky products?
What is PickMup?
Cancelling and changing an order
How can I access an order?
How can I delete a product from my basket or cancel an entire order?
I ordered several things and now want them dispatched individually. How can I do that?
Why is there an extra charge for small orders?
What payment methods do you accept?
How do I pay on receipt of invoice?
Can I change my payment method?
I received a payment reminder
My gift voucher has expired. What can I do?
How can I order a mobile or tablet with a contract?
What shall I do with my old electrical devices?