You can cancel the purchase agreement within 30 days of receipt of payment. That is as long as the credit is still in the seller’s Digitec Galaxus AG account. Both the buyer and the seller have to agree to reversing the payment and cancelling the contract. Both parties have to prove they have done these two things. You can find more information in our General terms and conditions of resale under point 5.
We recommend you get in touch with the seller directly to discuss reversing the payment. You can find the seller’s contact details in your order confirmation.
If you can’t come to an agreement, we’re happy to step in as a mediator. Get in touch with us via the contact form and we’ll help you get the issue resolved.