Unfortunately, we can’t speed up or prioritise your order. And we can only dispatch an order once we have received payment. Bear in mind that it can take up to three days to connect received prepayment up with the right order.
Articles in this section
- What payment methods do you accept?
- How can I alter my payment method?
- How do I redeem a voucher?
- Information about gift vouchers
- Why did I get a payment reminder when I’ve already paid?
- My credit card/PayPal/TWINT payment keeps cancelling
- Will I get my order quicker if I send in proof of payment?
- Can I pay for my order in instalments?
- How do I apply for a VAT exemption on my order?