As a general rule, all orders for Switzerland and Liechtenstein are sent free of charge. Products dispatched from our warehouse are sent with Swiss Post. If your product is coming from our distributors, partner shops or direct delivery, other service providers might be used.
Order by 5 p.m. today, get it tomorrow
When you order and pay by 5 p.m. and the product is in our warehouse, you’ll usually get it the following working day. That’s as long as you don’t choose the pay on receipt of invoice method. You can find more information on the status of your order in your user account under «Orders».
Free Saturday delivery
Even if you order by 5 p.m. on Friday, you’ll get your order on Saturday, providing we have enough stock in our warehouse. You can see the availability of each product in real time. For private customers, Saturday delivery is offered as standard. And for business customers it is automatically deactivated. If you decide you don’t want your parcel to arrive on a Saturday you can deactivate this option while you’re ordering. Bulky deliveries (larger than parcel post) can’t be delivered on Saturdays.
Delivery to kerbside
Please note that Swiss Post only deliver to the kerbside. Additional services, such as delivery to a certain floor, cost extra (see below). Any exceptions to this will be listed on the product page.
Delivery to the door
If you’re not in, the post office team might leave the order at your door. Unfortunately, that’s something we don’t have any influence over. If you don’t want any items left outside, you can let the post office know in advance by phone or e-mail:
T: 0848 888 888
The post office will then make a note of that in their system.
Palettes and bulky items over 30 kg
Heavy items are delivered by a specialist company on palettes. They will give you a call in advance to arrange a convenient time to deliver. If they can’t get you on the phone they’ll send you an e-mail, asking you to get in touch. For hard-to-access addresses, our delivery company takes palettes to the nearest location (e.g. lower station of mountain railway). Then a specialist company takes over from them to deliver to your home address. You don’t have to pay any extra for this service.
Delivery to point of use
Free delivery is usually just to the kerbside. For CHF 59.–, you can get a 30 kg palette or bulky product delivered to the spot where you need to use it. This option is only available for products we dispatch from our warehouse. In other words, you can’t book this if the product comes straight from one of our suppliers. In this case, the delivery company will take the product to the room you want it in, for instance the living room or the cellar. Please note: this service only includes delivery and not assembly or disposal of old products and packaging.
You can choose the type of delivery service you want as you’re going through the payment process. And then set a suitable delivery date directly with the specialist delivery company.