My order was quite small, but there’s an extra charge on my invoice. What’s that for?
We add an extra charge of 9 CHF onto certain orders that come to 50 CHF or less. This makes it viable for us to keep prices low on small products.
No, seriously, why am I paying more?
To explain, we need to tell you a bit about how our system works.
Generally speaking, people buy several low-cost products at a time or they order them along with something more expensive. For example, you might order several wine glasses or a kitchen appliance along with accessories or thermal paste with a processor. It costs us less to process these kind of orders, as it’s easier to handle one order with several products than lots of individual orders with just one product.
The result? We were able to drop some of our prices. But to keep giving you good value for money and cover our costs, we had to add on an extra charge for small orders. A way to get around this is to order several of the same product or buy it together with something else you’ve had your eye on.