How our delivery system works
Sometimes you’ll order items with different estimated delivery dates. For environmental reasons we normally wait until all your products are in the warehouse so we can group them together in one delivery. But we appreciate there are times when you just can’t wait. To get your order sooner you can arrange free partial delivery.
How to set up partial delivery
1. Select «Orders» from the menu in your Digitec Galaxus AG account.
2. Choose the order that this change of delivery date applies to.
3. Then click on the «Send as partial delivery»button on the left of the order overview.
The products you ordered will be sent out one by one as soon as they arrive at our warehouse.
But I’m supposed to be collecting my order
We only send out collection notifications when all of the products you ordered arrive in store. But you can check your account to keep track of your items. You’re more than welcome to come in and collect each product as soon as it is delivered to your selected store.