Here’s what to do if you forget your password and can’t access your account:
- Click on the «Sign in» button in the top right corner of the screen as normal. Then click on «Forget your password?» underneath the password box.
- Now type in your username or the email address registered to your account. Then click on «Send password».
You’ll then get an email with a new password. This can take a few minutes – don’t forget to check your spam folder.
Tip: once you’ve got back into your account, you can change your password to something memorable. Go to «User account», «Edit my details» and then scroll down to change your password.